Cultura Homes Privacy Policy

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Privacy Policy

Effective Date: August 10, 2026

Cultura Homes (“Cultura Homes,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, submit an inquiry, apply for housing, make a payment, communicate with us, or otherwise interact with Cultura Homes.

1. Information We Collect

Depending on how you interact with Cultura Homes, we may collect information such as:

Information You Provide Directly

• Full name;
• Email address;
• Telephone number;
• Mailing or residential address;
• Housing preferences and inquiry information;
• Information provided through application or contact forms;
• Payment and billing information;
• Information contained in communications with us; and
• Other information you voluntarily provide.

Certain housing or application processes may require additional information. If additional information is required, we will provide appropriate notice at the time it is collected.

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

• IP address;
• Browser type and device information;
• Operating system;
• Pages visited;
• Date and time of visits;
• Referring website or page;
• General usage and interaction information; and
• Other technical information necessary to operate and secure our website.

2. How We Use Your Information

We may use personal information to:

• Respond to inquiries and requests;
• Process housing inquiries and applications;
• Manage reservations, agreements, and occupancy;
• Process payments and transactions;
• Communicate with applicants, residents, customers, and visitors;
• Provide customer service;
• Verify information and prevent fraud or unauthorized activity;
• Maintain and improve our website and services;
• Send administrative communications;
• Send promotional or marketing communications where permitted by law;
• Maintain business and financial records;
• Comply with legal and regulatory obligations; and
• Protect the rights, property, safety, and security of Cultura Homes and others.

3. Payments

When you make a payment through our website or through a third-party payment provider, payment information may be collected and processed by the applicable payment processor.

Cultura Homes may receive limited transaction information necessary to confirm and manage your payment. We do not intend to store complete credit or debit card numbers on our own systems unless specifically disclosed to you.

Payment information may be subject to the privacy policies and terms of the payment provider processing the transaction.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate the website, remember preferences, understand website usage, improve performance, and support marketing or analytics activities.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of portions of the website.

Third-party services used on our website may also use cookies or similar technologies according to their own policies.

5. How We Share Information

We may share personal information when reasonably necessary to operate our business and provide our services.

This may include sharing information with:

• Service providers and contractors that perform services on our behalf;
• Website hosting and technology providers;
• Payment processors;
• Property management or housing-related service providers;
• Professional advisors, such as attorneys, accountants, or consultants;
• Government agencies or law enforcement when required or permitted by law;
• Parties involved in a business transaction, such as a merger, acquisition, financing, reorganization, or sale of assets; and
• Other parties with your consent or as otherwise permitted by law.

We do not sell personal information for money.

6. Marketing Communications

If you provide your contact information, we may use it to send information about Cultura Homes, available housing, services, updates, promotions, or other communications where permitted by applicable law.

You may unsubscribe from promotional emails by following the unsubscribe instructions included in the communication.

Even if you opt out of marketing communications, we may continue sending transactional or administrative communications necessary to provide services or manage your relationship with Cultura Homes.

7. Third-Party Websites and Services

Our website may contain links to third-party websites, platforms, applications, or services.

Cultura Homes does not control the privacy practices of third parties. Information you provide directly to third-party websites or services is governed by their respective privacy policies and terms.

We encourage you to review the privacy policies of third-party services before providing personal information.

8. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. We cannot guarantee the absolute security of information transmitted to or stored by us.

9. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, maintain business records, provide services, resolve disputes, enforce agreements, and comply with legal, tax, accounting, or regulatory requirements.

Retention periods may vary depending on the type of information and the circumstances under which it was collected.

10. California Privacy Rights

If you are a California resident, you may have certain privacy rights under applicable California privacy laws.

Depending on the circumstances, these rights may include the right to:

• Know what categories of personal information we collect and how it is used;
• Request access to certain personal information;
• Request deletion of certain personal information;
• Request correction of inaccurate personal information;
• Opt out of certain activities involving personal information where applicable; and
• Receive equal service and pricing when exercising applicable privacy rights.

These rights are subject to applicable legal exceptions and limitations.

To submit a privacy request, contact us using the information provided below. We may need to verify your identity before completing certain requests.

11. Children’s Privacy

Our website and services are not intended for children under 13 years of age.

We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete the information.

12. Residents and Housing Applicants

If you submit information in connection with a housing inquiry, application, reservation, rental agreement, or occupancy, that information may be used to evaluate and administer your housing relationship with Cultura Homes.

Additional privacy notices, disclosures, consent forms, or contractual terms may apply to certain applications, screenings, agreements, or services.

Where required by applicable law, we will provide additional notices before collecting or using certain categories of personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology, or legal requirements.

When we make changes, we will update the “Effective Date” at the beginning of this Privacy Policy. Your continued use of the website after an updated Privacy Policy is posted means that you acknowledge the updated policy, to the extent permitted by law.

14. Contact Us

If you have questions about this Privacy Policy, wish to exercise an applicable privacy right, or have concerns about how your personal information is handled, please contact Cultura Homes.

Cultura Homes